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Customer Support

Arcturus is dedicated to quality customer service.

We offer our customers the highest quality support possible to ensure they can smoothly carry on with their daily operations.  We believe that ongoing communication and assistance through our knowledgeable support, education and professional services teams can make the difference for the success of our customers.  Starting at the time of purchase through implementation and thereafter, we are committed to helping our customers improve the performance and availability of their critical applications.

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Support Contact Information

Corporate Customer Service
Technical Support
Arcturus Technologies, Inc.
Phone: 703.822.4582
Email: support@arcturustech.com
Hours: 9:00 am to 9:00 pm (EST)

Telephone, and/or email support regarding use and deployment of the Software from 9:00 a.m. to 9:00 p.m. Eastern, Monday through Friday (excluding holidays). If you have an issue or question during this time, please contact our Technical Support line at (703) 822-4582.

Technical Support Offerings:

We offer multiple levels of support to cover the needs of every customer.

 
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Industry Remarks    

"Applicare simplifies laborious and time consuming process of tuning WebLogic down to just a couple of clicks. In addition to its auto tuning capabilities, Applicare provides simple and efficient tools for monitoring WebLogic. With the best-practices knowledge that is embedded in Advisor and its root cause analysis capabilities, Applicare can help BEA customers get a lot more out of their BEA investment."

Robert Patrick
former Deputy CTO
BEA Systems, Inc.

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