Supported Configurations
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Applicare is a JAVA and J2EE application, and should work on all platforms where BEA WebLogic is supported.
BEA WebLogic
Applicare is currently available for BEA WebLogic 8.1 Platform onwards. If you are running BEA WebLogic 9.2 with service pack level below sp2 please contact Arcturus support for Applicare for WebLogic for your service pack level.
JDK Support
We recommend the JDK that comes with BEA WebLogic 9.2 Server/Platform (sp2 onwards). Downloadable version of Applicare supports JDK 1.4.1.01 onwards. If you are running BEA WebLogic 9.2 with an older version of JDK please contact Arcturus support for Applicare for WebLogic for your JDK.
Make sure to use the same JDK for BEA WebLogic and Applicare. JDK used by Applicare is choosen at the time of installing Applicare.
Browser Support
Applicare Console is currently best viewed with Internet Explorer 6.x or higher and Mozilla Firefox 1.0.7 or higher. Applicare Console now supports y supports JDK 1.4 and JDK 1.5 java browser plug-ins..
Database Support
Currently following databases are supported for storing Applicare data.
Oracle 9i, 10g
MySQL ver 3.5 or higher *
* For MySQL max_allowed_packet should be set to 32M. This can be done by adding the max_allowed_packet value in client area of mysql's configuration file (my.ini):
[client]
max_allowed_packet=32M
Database Driver Support
Oracle
We support any driver with CLOB support and is supported by BEA WebLogic. BEA WebLogic 9.2 comes with Oracle driver (oracle.jdbc.driver.OracleDriver) that works great with Applicare.
MySQL
We do bundle MySQL driver with Applicare. mysql-connector-java-3.1.6-bin.jar can be found under {Applicare_Install_Directory}/Server/lib.
OS and Hardware Support
HP Unix 11
Sun Solaris 8,9,10
Linux (RSTATD packages are required for CPU monitoring
and proper tuning)
Windows XP, Windows 2003 Server, Windows 2000
AIX (support coming shortly)
Since Applicare is a JAVA and J2EE application, it should work on other platforms where BEA WebLogic is supported. We are continuously working to provide support for more configurations, so please contact us if you don’t see your particular configuration listed above. It may be available in the next version.